Terms & Conditions
By ordering from our website you enter into an agreement that is bound by our terms and conditions detailed below.
We use PayPal to process all payments (participating debit and credit cards included), as it is a secure service protecting both us the seller and you the buyer. We do not accept cheques or bank transfers. Orders that process as eCheques will not be shipped until payment has cleared. All orders will be posted to the address provided by you at the point of ordering. Due to the volume of orders and emails we cannot guarantee that any address changes emailed to us will be amended before the order has been processed so advise you use the correct address when making a purchase. Please DO NOT use social media for order enquiries.
We ship orders a number of times per week and so almost always have your items to with you within 5 working days with the exception of our mugs that are mostly made when ordered. We ask for your patience at times, such as around public holidays or during sale when the volume of orders significantly increases.
All of our orders are sent using Royal Mail services. UK items are shipped standard first class. We retain proof of postage for every parcel we send. We are NOT liable for items after we have posted them. In the unlikely event that your order does not arrive within the above timescales please email us at email@example.com and we will advise. Please note at this point we will contact Royal Mail to begin a complaints procedure and will only reissue/refund after we have their confirmation. As many of our items sell out quickly a refund may be the only option available at this point.
For orders outside of the UK we use Royal Mail International Signed For which is a trackable service. However we are restricted by the postal services and customs of individual countries and so are not responsible for missing items. As above we retain proof of postage for all items sent and contact Royal Mail for guidance in the unlikely event that your parcel does not arrive.
You must let us know within 14 days of receiving your item. You then have a further 14 days to return the goods to us.
To qualify for a refund you item must be unused and in the same condition that you received it.
You must contact us prior to returning any items, stating your order number and reason for return. We will then acknowledge your request and provide you with our return address. Please include a note stating your name and order number. The items are your responsibility until they are delivered to us so it is important that you use a trackable delivery service and retain proof of postage. You are responsible for return shipping costs.
If your return is approved after inspection a refund will be given via your original payment method, excluding delivery costs incurred by us when sending.
Product images and details on our website are as accurate as possible but please be aware that screen colours and resolutions always differ slightly to the printed version.
We are able to change prices and descriptions at any point without giving prior notice.
We adhere to the Data Protection Act and so therefore do not share your personal details with any third party.
Products for sale on our website are hand drawn and owned by HallyInk and should under no circumstances be used, copied or altered without our written consent.
Please email any queries regarding the above to firstname.lastname@example.org